1Cover Joins Independent Customer Feedback Service, Feefo.com

Unlike most other countries worldwide, New Zealand possesses very few ways to evaluate just how a business stacks up with regard to its products and services. To this end, the team at 1Cover Travel Insurance have introduced the independent review site Feefo. On returning from their travels, 1Cover customers now receive a ‘welcome back’ email with information on how to claim, should they need it, and a link to rate 1Cover on Feefo. It only takes fifteen seconds so it is extremely convenient to rate or leave a response. So far they have had 571 reviews with both a product and service rating of 97% and some fantastic feedback. Joining Feefo has become even more important now that Google penalises paid links. Please go to http://www.feefo.com.

They did this, initially, to help their customers in making their decision about purchasing from 1Cover Travel Insurance, but they also wanted to give their customers a chance to have a say in what they thought the 1Cover team were doing right or wrong in providing both service and products to them. Because Feefo is an independent review site, 1Cover’s customers can rest assured that their review, both good and bad, gets posted to the Feefo page, and in turn it is also automatically updated on the 1Cover website. No personal details are uploaded, just their rating, such as excellent, good, poor or bad, and any optional comments, should they wish to provide them. The team at 1Cover are then able to shape their business, based on the feedback as they strive for customer excellence as a core business goal.

1Cover can now thank their customers for their positive feedback and, most importantly, they can also respond to any negative feedback publicly. This very often turns a negative into a positive and is effective at converting critics into advocates of the business. As it is displayed publicly, it shows other customers that the team at 1Cover Travel Insurance are listening and that they are a trustworthy business.

The experienced team at 1Cover Travel Insurance are always there to offer assistance in emergencies and are recognised as one of New Zealand’s leading direct online travel insurance providers. They maintain a comprehensive standard of cover, industry leading emergency assistance and a range of policy options to suit a variety of needs.  For further information please visit their website at http://www.1cover.co.nz.