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KOORB Set to Take Wellington By Storm

Tuesday 19 August 2014, 3:43PM

By Pure SEO

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To support its solid growth in the Wellington region, Koorb’s local office has relocated to a larger CBD space to accommodate boosted team numbers. The local team now consists of eight full time consultants to support and further develop the company’s local Dynamics AX, CRM, Business Intelligence and SharePoint customer base. New to the team is well-known and highly experienced Dynamics CRM Lead Consultant, Visha Narayan, who brings to the company a further depth in the public sector, retail, government, tertiary, finance and non-profit organisations.

“Our continued investment in highly experienced consultants reflects the desire expressed by New Zealand companies to improve how they do business both locally and internationally,” said Nicholas Birch, Joint Managing Director of Koorb. “We have a good customer base in the Wellington district, and are more than aware that resourcing with the best people available is key to successful outcomes for all.” Koorb’s customers in the region include Steel & Tube, Woolyarns, Bolton Hotel, RPS Switchgear, The Quit Group and Deeco Services.

CRM systems are typically used by businesses who want to centralise their customer information in one place. A CRM software solution enables this by providing a "single source of the truth" which is invaluable when analysing customer activities such as revenue contribution, cost to service and various other performance metrics.

Customer relationship management (CRM) can help you reduce costs and increase profitability by organising and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields.

Microsoft Dynamics CRM presents a simple, cost effective solution to these business challenges and seamlessly closes the gap in financial systems when considering sales, marketing and customer services processes. At Koorb they support their Microsoft Dynamics CRM customers with a dedicated HelpDesk run by Koorb qualified consultants who are based in New Zealand and understand the business environment. At Koorb every call is important and every case is logged, prioritised and managed by one of their dedicated customer account managers. Customers have 24/7 access to their online case management system to add and check on their call status. With a wide range of services the Koorb HelpDesk can manage mini projects, customisations, training (phone, web or onsite), problem resolution and escalation to Microsoft or another organisation.

For further information please visit their website at www.koorb.co.nz .