Palace Helpdesk Makes Positive Changes

It’s that time of the year when we like to thank people, and be thanked, for great products and great services, and to this end it is interesting to read the testimonials page on the Palace website at http://www.getpalace.com, where their customers have passed on their experiences of the service they have received, usually an accurate pointer to the success, or otherwise of a business.

The response from the Palace helpdesk team for every query can be rated by the user who raised it and this gives the team at Palace data that they can use to better understand the health of their community, and they can then use that data to set goals for improvement. The stats displayed on the webpage are live and change automatically as ratings are received.

A key performance indicator (KPI) is a business metric used to evaluate factors that are crucial to the success of an organization and the following testimonies prove that Palace are on the right track dealing with enquiries. KPIs differ per organization and business KPIs may be net revenue or a customer loyalty metric, while government might consider unemployment rates.

Tremains Rentals Ltd- “Excellent thanks. I quickly got a phone call which sorted out the problem.”

Ray White, Nelson, (MyPlace Management Ltd.)- “Allan is wonderful, quick, efficient, patient, very easy to deal with J.”

LJ Hooker Papakura- “As always, fabulous!”

Fast Rental- “Very good assistance obtained from Claire. Love your service and the patience right through the end.”

Ray White Kingsland - The Locals Ltd- “Vickie was really lovely and worked through the problem really well, I know what to do for next time so that's great. Thanks very much!”

Ideal Real Estate Ltd (Raywhite Albany)- “Vicky was fantastic thanks, really helpful.”

Harper Properties Hamilton- “Great support, friendly and patient.”

Edinburgh-“Thank you for your wonderful service - greatly appreciated.”

Glover-“Very quick response and very helpful – thanks.”

First National- “Quick and efficient service - thank you J.”

Palace would like to wish all their customers and ‘customers to be’ a very Happy Christmas and a brilliant New Year.