Urgent Couriers, The Innovators In The Courier Business

Urgent Couriers is the recognised leader in the fast delivery market and has been in business since 1989 providing point-to-point, same day deliveries to New Zealand customers. UCL has historically specialised in fast B2B delivery providing services from 15 minute cycle courier deliveries to three hour van deliveries and UCL launched Urgent Tonight, New Zealand's first dedicated home delivery service in 2008, www.urgenttonight.co.nz, providing home deliveries in an evening window between six and nine in the evening.  The traditional courier services were not and are not servicing this growing market segment very well. Due to their commitment to next business day B2B deliveries, their drivers are required to be in the depots in the evenings.

Urgent Couriers is a privately owned company founded in 1989 by managing director Steve Bonnici. With more experience than any other leader in the point-to-point industry, Steve says: “The knowledge and passion of our team leads to continual innovation – we see ourselves as the vehicle for change in the courier industry.” At Urgent Couriers they realised from the very beginning that as a service business their most important asset is their people. To bring to their customers the highest level of customer service possible, Urgent invest heavily in the training of all team members, as having outstanding people on the road and in the office is a major factor in their success.

Technology enables enhanced customer service and Urgent Couriers supports its people with cutting edge technology. Their technology enhances their interaction with their customers and provides transparency and accountability. More than 75 percent of their customers book their courier jobs online every day using Urgent’s world leading website. At Urgent Couriers they have always viewed technology as an enabler to allow their people to deliver consistently excellent service. They have always been a technology leader and have their own in-house development team.

For further information on Urgent Couriers and their services, please visit the website at http://www.urgent.co.nz .