People And Technology At The Heart Of Urgent Couriers' Business

Urgent Couriers are the number one courier company for so many reasons, not the least of which is they are the first Carbon Zero courier business in New Zealand. However, the very successful marriage of people and technology is at the heart of their business and they recognise that as a service business their people are their biggest asset. To bring their clients the highest level of customer service possible, Urgent invest heavily in the training of all team members, as they know that having outstanding people on the road and in the office is a major factor in their success.

However, they also recognise that without the latest innovations in technology, even the best people are severely disadvantaged. Innovative technology enables enhanced customer service, and Urgent Couriers is intent on supporting its people with cutting edge technology. Their technology enhances their interaction with their customers and provides transparency and accountability. More than 75 percent of Urgent Couriers’ customers book their courier jobs online every day using their world leading website.

Urgent Couriers’ vision is setting the standard for the courier industry and they are understandably proud of theirs sustainability programmes. They live and breathe sustainability and have done so since the late 1990s, using the environmental, social and economic pillars of sustainability to guide all their business decisions to ensure they don’t compromise the success of future generations with any actions today. This includes paying their courier drivers a ‘living wage’. By taking a responsible approach to pricing, Urgent Couriers ensures the company's financial profitability and the economic viability of its couriers. A guiding principle of Urgent Couriers since inception is to ensure its couriers are viable business people in their own right.  Urgent Couriers are committed to providing their clients with the most consistent, reliable service as part of an overall value plan, and only by rewarding their couriers fairly can they ensure they perform.

Urgent Couriers is continuously instigating new innovations. There are a privately owned company founded in 1989 by managing director Steve Bonnici. With more experience than any other leader in the point-to-point industry, Steve says: “The knowledge and passion of our team leads to continual innovation – we see ourselves as the vehicle for change in the courier industry.”

People, technology, sustainability and innovation – all these qualities make for the most successful courier business in the country. For more information on Urgent Couriers please go to http://www.urgent.co.nz.