Hawaiian Airlines Named 2016 World Airline Awards Winner for Best Airline Staff – North America

Hawaiian Airlines, Hawaii’s largest and longest serving carrier, earned top honours at this year’s Skytrax World Airline Awards after being named recipient of the Best Airline Staff – North America award, which recognises service excellence across all areas of front-line customer service.

As a first time recipient of this highly-coveted award, Hawaiian Airlines’ President and CEO Mark Dunkerley said: “Hawaii is a special place with a rich history and unique culture of aloha. Our employees deliver authentic Hawaiian hospitality to over 11 million guests every year. On behalf of our entire ‘ohana, I’m honoured to accept this award.”

This year’s winners of the World Airline Awards, the global benchmark of airline excellence, were announced today at the Farnborough Airshow in England. Each year, travellers from across the globe participate in the world’s largest airline passenger satisfaction survey where winners are determined by customer satisfaction of staff efficiency, friendliness, service and hospitality, and overall quality consistency of the airline’s staff

"Hawaiian Airlines’ management and staff should take a great deal of pride at receiving this award for the Best Airline Staff in North America,” said Skytrax CEO Edward Plaisted. “It is an award voted for by their most important critics, their passengers."

From the moment Hawaiian Airlines’ guests step on board, they will enjoy the carrier’s signature Mea Ho‘okipa (translation: I am host) service, long-celebrated for its warm and friendly celebration of the culture, people, and Aloha Spirit of the Hawaiian Islands. Hawaiian Airlines was also named one of the top five best domestic airlines in the world by Travel + Leisure earlier this month.