Building survey feedback positive

BUILDING owners, builders, developers and designers have responded in a largely positive manner to the Manawatu District Council’s recent Building Services customer survey. 

Nearly 100 respondents indicated ratings of “good” or “very good” in 53 to 80 percent of all areas covered in the survey. 

The survey was part of the Building Services Department’s commitment to providing an effective, efficient and friendly service regarding applications for Project Information Memoranda (PIMs), Building Consents, Certificates of Acceptances, Certificates for Public Use, Code Compliance Certificates and enquiries. 

Regulatory Supervisor, Karel Boakes, said the responses indicated that the department was particularly successful with its “duty officer” customer service delivery, competency of staff and provision of information available to the public. 

“There was some interesting feedback emphasising a request to review our processes and efficiencies and to keep working on our working relationships,” she said. 

“In response to this, we can assure customers that we audit and review our processes regularly and are always looking at improving efficiencies.” 

Ms Boakes said MDC and Palmerston North City Council had also initiated a Building Services Liaison Group in an attempt to improve working relationships. 

The group - consisting of council staff and local designers, builders and developers - met for the first time late last month and would meet every three months. 

“It provides an opportunity to discuss any issues and to communicate important information.” 

Ms Boakes said the area where feedback highlighted the least satisfaction was “value for money” with comments focussing around relatively high costs for small projects. 

“We have been informed by the Department of Building and Housing that changes to the Building Act, Schedule 1 (exempt building work), are expected in the New Year and these may affect small projects.” 

More detailed survey results are available from the council’s customer services desk or on its website www.mdc.govt.nz