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Local employers and organisations have a free opportunity to ensure staff customer service skills are polished up before Rugby World Cup visitors arrive in Marlborough.
A “First Impressions” training programme is available for customer service workers such as retail, hotel and transport staff.
“First Impressions” is available at no charge at www.firstimpressions2011.co.nz. It is based on the training developed for the official Rugby World Cup ‘Team 2011’ volunteers, covering how the tournament works, customer service excellence, visitor expectations, the cultures and languages of the visiting teams and fans, and information on the REAL New Zealand Festival and REAL New Zealand Showcase, both of which run alongside the tournament. Participants will be offered a certificate and badge when they have successfully completed the training.
Participants should allow a maximum of two hours to complete the training, although the work could also be completed in 15-minute blocks.
The training is also available to secondary school tourism students, along with a supporting classroom worksheet. Having completed the online programme, students will then be able to complete an ATTTO assessment worksheet to earn a Level 2, three credit unit standard – 24726 Describe and compare social and cultural impacts of tourism.