www.customerexperiences.co.nz

Customer Experiences was launched in 2004 when it became obvious to founder Chris Bell that in the 21st century the quality of the experience an organisation consistently delivers would be the difference between long-term business success and failure.

Our commitment and passion is to educate the business community and develop unique Customer Experiences for organisations to ensure their long-term profitable growth in an increasingly competitive and commoditised world.

Customer Experiences Ltd is now New Zealand’s leading expert in the development and implementation of Customer Experience strategies and has worked with a broad range of businesses in a number of industries both as consultants and through our highly interactive and innovative seminars and workshops.

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News (134)

8:41AM
CEMNZ A Unique NZ Business Resource...... Two of New Zealand’s leading experts in customer care and customer experience management, in partnership with New Zealand Business magazine have launch a unique business resource that gives both SMEs and business advisors working in the areas of customer experience and business development the opportunity to access the latest information, products and services. 44 views

9:29AM
A Powerful Business Performance Strategy ........... Business leaders are starting to realise that there is nothing more powerful than a totally committed organisation that is completely focused on both its people and customers. 60 views

2:35PM
Looking Forward With Certainty Two things became very clear to me back in 2003. 89 views

11:36AM
Turning Customers into Loyal Fans. The recent RightNow survey found that 61 percent of New Zealanders removed their business from companies whose service didn’t meet their expectations. 84 views

3:40PM
A New Tourism Industry Focus......... It has been abundantly clear for a number of years now that just focusing on the customer service development of frontline staff is not the way to improve visitor service and experience levels across the industry according to Chris Bell Managing Director of Customer Experiences a company that specialises in the development of quality customer experiences. 79 views

9:44AM
Do You Want Super Stars Delivering Your Customer Experience? For most businesses this is the dream. 94 views

10:43AM
Adopt a Customer Focus or Pay the Price....... Succeeding in business is not rocket science: focus on the customers and deliver a quality experience that exceeds their expectations. 95 views

3:32PM
Who is Your Customer Experience Super Star?  They are unique people, difficult to find and keep if you are not providing the right supportive culture. 80 views

12:48PM
Customers Are Willing to Pay More For a Better Experience.... Look after your customers by delivering consistent quality experiences and you stand a good chance of being one of a very small select number of businesses that are benefiting from increased customer loyalty and word of mouth recommendations. 93 views

9:09AM
Stand out from the Crowd............... In today’s highly competitive and commoditized market business has two choices; continue to struggle in a “world of sameness” where the focus is on price as the only differentiator or develop a unique customer experience that delivers greater value resulting in increase loyalty and advocacy. 81 views

10:01AM
Choice Gives Customers More Power.... Excuse me you couldn’t recommend a company that fixes……… a recent Right Now customer survey found that 93 percent of us act on a customer’s recommendation over all other forms of advertising. 72 views

10:53AM
A Powerful Business Development Resource Now Available FREE..... A recent survey in the USA highlighted the fact that most organisations understand the value a customer experience strategy can add to a business. 105 views

8:48AM
Winners are Focused on Their People & Customers The decision to develop and implement a customer experience strategy is a no brainer.   Name one organisation that wouldn’t like: • A competitive advantage that is difficult for competitors to copy. 88 views

8:36AM
3 Options for Business Growth in 2013 As we move into an increasingly competitive and commodity driven 2013 business, especially in the service industry, is struggling for ideas and strategies that will bring about growth and increased profitability. 145 views

3:59PM
Empower Your People to Deliver Great Customer Experiences - Chris Bell The rules of management are changing especially around the areas of customer service and customer experience delivery. 64 views

10:47AM
Top 12 Business Challenges in 2013 There has been plenty of talk lately about the changes businesses will need to make if they are to see growth in 2013 Customer Experiences Managing Director Chris Bell has listed 12 areas that business will need to gain a greater understanding of, if business performance is to improve. 143 views

9:49AM
"Six Reasons Why You Should Develop a Customer Experience Strategy in 2013" If you assume that what you have been doing in 2012 will be the best way forward in 2013, we urge you to think again for these six reasons. 121 views

8:59AM
Customer Experience Not an Add-on Regardless of the rhetoric around the importance of a customer focused culture most businesses see a customer experience strategy as a nice to have rather than a vital part of a successful business plan. 70 views

8:44AM
Tourism Visitor Experience Not an Add-on Regardless of the rhetoric around the importance of a visitor focused tourism culture most businesses see a visitor experience strategy as a nice to have rather than a vital part of a successful business plan. 90 views

8:28AM
Great Employee Experiences = Great Customer Experiences According to a study on Customer Experience Management by the Aberdeen Group, customer retention is 82% for companies with a high level of customer engagement practices versus 24% for laggard companies. 58 views

10:23AM
Visitor Experience not Being Taken Seriously by Tourism Industry Businesses within the tourism industry are still not making visitors their number one priority and as a result a concerning trend is developing that has the potential to significantly impact individual business performance and the overall industry. 66 views

8:47AM
Customer Experience the Vital Piece of the Business Puzzle Business is still not making customers their number one priority and as a result a concerning trend is developing that has the potential to significantly impact business performance. 156 views

8:01AM
NZ Small Business Missing Out A new unique online customer experience development program is taking off internationally but has had slow uptake from New Zealand business. 70 views

10:32AM
The Top 10 Questions Prospective Clients Ask........... 128 views

9:18AM
A Powerful Customer Service Improvement Program Profit and growth are stimulated primarily by employee and customer loyalty. 57 views

9:25AM
Do You Have a Customer Experience Plan? This question should be quickly followed by another important question; do you think you need such a plan? The answer to both these questions by most New Zealand businesses will be no. 40 views

11:05AM
Do it Now or Suffer the Consequences ....... Succeeding in business is not rocket science: focus on the customer and deliver a quality experience that exceeds their expectations. 75 views

9:00AM
Visitors Unlikely to Recommend NZ The latest Visitor Expectations Monitor (VEM) found that 21 percent of visitors were unlikely to recommend New Zealand as a visitor destination. 76 views

8:46AM
Don't Visit NZ Unless You Speak English..... Chris Bell-customerexperiences.co.nz  This is the message we are currently sending to visitors from our vitally important Asian growth markets. 53 views

11:55AM
Customer Experience More Than Customer Service When we use the term customer experience we are referring to every aspect of a business because everything a business does will have some kind of impact on the consistency and quality of the eventual experience delivered to customers. 72 views