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Cloud Edge Explain the Intricacies of PBX

Friday 22 December 2017, 9:44PM

By Beckie Wright

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PBX is an acronym for ‘private branch exchange’, so in simple terms a PBX is a private phone network used within an organisation. To put this in perspective, switchboard operators were operating the first PBX systems when they once routed calls by hand.

For many businesses, a PBX system makes sense. The PBX allows for calls to be transferred internally and teams can place outgoing calls on shared phone lines, reducing the cost to the business of extra phone lines and associated additional monthly charges. Hosted PBX systems also utilise VoIP (internet technology), operating ‘in the cloud’. With this setup, the phone features are many, including voicemail to email, call queue monitoring, video conferencing; integrations with CRM platforms and much more.

Cloud PBX, hosted PBX or on premises PBX? You’ve probably heard these terms thrown around in this space. To clear up any confusion, cloud PBX and hosted PBX are actually the same thing, so if you’ve decided on a PBX system for your organisation, the two available options are hosted (cloud) PBX or on premises.

Small to medium businesses stand to benefit more from hosted PBX, whereas the larger enterprise sized organisations are more likely to have the technical staff and budget available for on premises PBX setup and maintenance.

Cloud Edge is an independent New Zealand provider of phones, internet and IT services. Being independent from the big companies means they can pass on better pricing, along with the added bonus of the personal support you can expect from a smaller, local company. They think of themselves as your business partner all the way, supporting the vital services of your business with professional, New Zealand-based support.

For instance, their monthly phone charges are among the lowest in New Zealand, and they provide a professional New Zealand-based internet service, with full onsite IT support also available. They can also deal with Chorus on your behalf and get your business vital services sorted out, and their tried and tested process ensures you get the best value and the right solutions to match your needs and the size of your business.

For more information on internet based systems for small businesses, VOIP and phones for offices please go to https://cloudedge.nz/ .