An 'It Just Works' Infrastructure From CodeBlue And a Very Happy Customer

A Crypto locker virus was triggered by an employee at City Sales opening a seemingly innocent attachment. The virus slipped through the network defences and overnight began to attack and lock City Sales’ File Server, paving the way for the hacker to demand a ransom to unlock the server.

Instead, within an hour of detecting the attack, CodeBlue had restored the locked files from backup and deleted the virus. Normal network access was resumed with no loss of data and with barely a blip in City Sales operations.

The City Sales managed services agreement with CodeBlue includes service desk cover and 24×7 technical support as required. CodeBlue remote monitoring and management keeps a constant watch on the infrastructure, proactively identifying issues or problems before they affect the business. Data and network resilience and security is now truly world class and even in the event of the total loss through natural disaster of City Sales in house servers and systems, the entire infrastructure could be up and running in the Cloud within 24 hours.

The net result is an ‘It just works’ infrastructure and a very happy customer.

Shelley Dunn sums up the CodeBlue relationship as follows. “We have an excellent relationship which is based on mutual trust built up over time. I know that they have our best interest at heart and have seen it proven many times.

“Things don’t always work perfectly and that’s when I really rely on CodeBlue. The support team respond in a timely manner – much faster than many others I have dealt with. Simona goes the extra mile and Richard is always there making sure I’m happy with the service.

“The main thing about CodeBlue is that our business is largely deadline driven and if things go wrong our clients don’t want to hear excuses – they want to have things sorted quickly. The other is that we have an obligation to ensure that our sales and property management teams have good working systems whenever they want to work and wherever from. They would be very frustrated if things kept breaking – and my life would be very stressful.”

For more information on technical support Auckland, IT support Christchurch and IT services Wellington please go to https://codeblue.co.nz .