Circle Net NZ's First Accredited Broadsoft CC-One Certified Administrator

Access4 proudly announce that Aptel, CircleNet, Prosum and Devoli hold the first, globally recognised, CC-One Administration Professional Certification in the Asia Pacific, and Circle Net’s Darren Wong was one of them. Acess4 organised first Broadsoft CC-One (Contact Centre One) training for its partners, last month in Melbourne, from 13 – 15 February, and as part of Access4’s commitment to bring the latest products to the market, in 2017 they brought BroadSoft’s new contact centre CC-One to Australia and New Zealand.

This product was a step change from the traditional call centre or queuing functionality that is available in Access4′ UCaaS offering. CC-One brings a real predictive analytics-based contact centre with support for Omni-Channel interactions; its advanced analyser engine is unique in the market. While most contact centres will allow you to report and manage on what is in the ACD (Automated Call Distribution), CC-One will bring together this data with external data to form an end to end view of the customer interactions. With a step change in capability, Access4 needed to ensure that its partners can continue to deliver world-class customer experience.

Customers expect that a product delivers on its promise and works, which means that Acess4’s partners needed to become experts in the product; how to deliver it and manage it. They need to be able to take a customer’s requirements and translate them into outcomes for contacts centres. This means not just being able to assist a customer in deploying a Cloud Contact Centre, but to drive value for end customers through the knowledge.

The individual certification achieved by the people that attended the training  is part of Acess4’s accreditation program for the partner organisation itself. With such a unique capability that requires specialist skills to manage, only Access4 partners that have completed accreditation will provide CC-One services to customers in the market.

For more information on mobile VOIP, IT support and network solutions please go to https://www.circlenet.co.nz .