CodeBlue Discuss the Importance of a Customer Roadmap in Their IT Service

At CodeBlue every customer has a unique Roadmap – a documented plan and process aligning technology investment with agreed business outcomes, and CodeBlue stress the importance of of having a Roadmap. CodeBlue have the resources to provide you with a wide range of business IT support, and have the capability to deliver highly effective IT services and support tailored to your organisation.

As they say at CodeBlue, “It’s no longer enough just to give our customers ‘IT That Works’. Our goal is to deliver IT services that ‘Work To Make Your Business Better’.” They tailor their services, using a flexible SLA template to meet your business requirements, including an optional fixed price agreement to ensure there are no surprises or budget overruns.

Alongside their support services, CodeBlue offer project management expertise for any projects that fall outside of a standard SLA agreement, such as implementing a new cybersecurity or data backup solution. Their project and support teams work closely with you to ensure the success of the project with minimal or no disruption to your users. Their service desk is able to remotely monitor your systems, and identifies issues before they turn into problems, and in many cases, they manage your systems and resolve issues without having to visit your offices, saving time and callout fees.

They have developed an in-house knowledge base called ‘Stella’ of information specific to your IT setup. This provides their Service Desk team with instant access to critical services and technical documentation to assist in the quick resolution of issues. The information contained within Stella also helps them identify the best combination of services to meet your needs.

To benefit from CodeBlue’s IT Roadmap services, and for more information on cloud computing, cyber security, cloud services Auckland and business continuity plans please visit the website at http://www.codeblue.co.nz .