Geeks on Wheels Releases New Free Chat for Select Regions

New Zealand IT support experts, Geeks on Wheels, have announced that their new FREE chat-based help service is now available for the whole of New Zealand.

The full scope of the free chat initiative covers Central Queenstown to Wanaka, and is aimed at helping customers troubleshoot simple problems for free, in order to avoid paying for a call out when the fix is easy enough for a quick DIY. The service also covers Tauranga, Dunedin, Nelson, and the Marlborough region. The online chat system is streamlined to solve straightforward IT issues quickly and efficiently – when more complicated problems come up, Geeks on Wheels also offers a phone-based service. This over-the-phone service is $35 per call, or an annual subscription where you can call as often as you like*, and is devised to handle slightly more complex issues.

The company advises that customers start with the free service, as their problems may be simple enough to solve that way. If issues persist, then the options to call on the phone or get assistance in person are still available as the core services the company offers. Even though the call-out service largely applies only to major urban centres, the phone service is offered NZ-wide, and Geeks on Wheels has trained technicians who can solve over 80% of issues over the phone or by way of remote login.

Geeks on Wheels offers the best customer service in the market, and makes a point of using plain English when making over the phone advisements. Their phone services are so popular that they have even adopted an ongoing subscription model for them, so customers can pay annually and make as many calls as they need in a year.*

As a NZ based company that has been operating for over a decade, Geeks on Wheels has built an ironclad reputation as an IT support company staffed by experts who love what they do. As the company employs over 60 people across the nation, they maintain one of the largest bases of technical knowledge in the country, and the company’s new chat feature allows customers to tap that network for free.

For more information regarding Geeks on Wheels’ services, including straightforward and transparent pricing, visit the website at: https://www.geeksonwheels.co.nz

*terms and conditions apply