Trust Property Management Make Life Easier For Both Landlords & Tenants

Trust Property Management are always looking for ways to improve the service  they offer to both landlords and tenants, and recently surveyed their current clients and tenants to get some feedback, so let’s see what some of them had to say, starting with the landlords.

Landlords reported that they felt the tenant relationship and securing tenants was managed exceptionally well, and that Trust Property Management’s online portal was a great central place to access details, reports, invoices. Similarly, their prompt and effective communication to make life easier for landlords, was really appreciated, particularly the prompt replies to messages and emails.

Landlords also siad they loved Trust Property Management’s ability to address a lot of issues without getting in external sub-contractors, including their awareness of changing legislation and requirements.

Regarding tenants, much of their job is getting in the middle of owner/tenant relations, when tough conversations are often needed, and when sometimes the answer is “no” so it’s no surprise that tenants don’t often have much good to say about their property manager. However, that’s not the case with the team at Trust Property Management – tenants love their service too. They’ve had tenants recommend them to landlords, and they’ve had tenants become clients.

Their tenants say they consider Trust awesome to deal with, as they’re very friendly, reliable and always available when needed, adding, “Best property management company I have been with so far. Easy to contact and the online portal is such a simple tool to lodge faults or repairs.”

Tenants love having their issues sorted quickly so they can get back to enjoying their home, and say most issues are sorted quickly. Trust treat their tenants with respect, meaning that property inspections don’t need to be a hassle for them, which helps everyone. Good communication is also key to helping tenants feel like they are being well looked after by their property manager, and the tenants say, “Easy to communicate with, when something isn’t right they do what they can to solve it.”

For more information on property management Wellington,  property maintenance and FIXED PRICE MANAGEMENT FEES please visit the website at http://www.trustproperties.co.nz .