Top Secret's 'Secret' to Great Customer Service

Top Secret offers a full range of indoor, outdoor, lighting and accessory ranges, and is located conveniently in the bustling developments on Lunn Ave in Mt. Wellington. However, their online business is equally, if not more important to their development, and in particular their famous customer service.

 

Managing an online business requires different skills and abilities than managing a business in the ‘real world.’ Customers can easily detect the size and determine the prestige of a business when they have the ability to walk in and take a look around. Not only do ‘real-world’ furnishings and location tell the customer what level of professionalism to expect, but ‘real world’ personal encounters allow first impressions to be determined by how the business approaches its customer service. When a customer walks into a retail business just about anywhere in the world, that customer expects prompt and personal service, especially with regards to questions that they may have about products they wish to purchase.

 

However, in some ways, the lack of a physical business location allows the online business some leeway that their ‘real world’ counterparts do not enjoy, as most of the visual first impression is made through the professional design of the business website, and the ease of access and convenience.

 

However, one thing still remains true. Customers will make their first impressions on the customer service they encounter, and this is where Top Secret come out on top every time. Every interaction the customer has with the website will be their primary means of making their first impression towards the business and its client service, and Top Secret’s customer service is second to none.

 

Top Secret’s Mt. Wellington showroom, the new showroom in and Westgate, and the showroom at 12 Elizabeth Street in Warkworth commit the company to becoming a major retailer and commercial supplier in New Zealand and beyond, and their online presence and accompanying great customer service can only help with this expansion.

 

To find out more about Top Secret and their online sales of outdoor furniture, please visit the website at http://www.topsecret.co.nz .