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Christchurch-based NZ Tax Refunds, New Zealand’s leading online tax refund company, has hired an additional 29 staff to support increasing demand for their service nationwide.
The majority of the new staff have joined the customer services team to provide client support by phone, email and the web for NZ Tax Refunds customers applying for tax refunds for any tax years from 1st April 2007 to 31 March 2012 and soon to 31 March 2013.
Cilla Hegarty, the Founder and Chief Executive of NZ Tax Refunds Ltd says, “Good people are fundamental to our success. We’re really excited to have recruited such a fantastic group. It’s also great to be a good news story for Christchurch. ”
NZ Tax Refunds help thousands of New Zealanders find out if they're owed a tax refund from the IRD and process it on their behalf. The company has experienced strong growth for their service since it’s foundation in 2008. The company’s WooHoo campaign has also proven popular.
Hegarty says, “People are leading increasingly busy lives. We help by making it quick, easy and with no risk. We love creating WooHoo moments for our customers and the WooHoo brand is something that runs through the whole company.
“Our new staff have gone through our WooHoo training school to ensure not only do they have the tax knowledge and customer service skills to best help customers, but that they really embrace our company culture. We like to celebrate WooHoo moments for staff too,” says Hegarty.
Over 93% of NZ Tax Refund customers find out they’ve overpaid their tax. “It’s a great feeling to be helping put that money back into the pockets of thousands of Kiwis, it’s why we started the business,” she says.
In most cases customers can find out 24/7 whether they’re owed a tax refund from the past 5 years within 60 seconds after completing the online tax refund application form. The average refund is around $460.
Hegarty adds, “Our helpdesk is also open up to 14 hours a day to offer additional service to clients who need an extra helping hand or want to run something past us. Our team speak plain English but we also have staff who can speak Samoan, Filipino, Mandarin, Cantonese, Russian, German and French.”
The success of the customer-centric approach that Hegarty has infused in the company saw her win the Ernst & Young Entrepreneur of the Year service category award last year.
NZ Tax Refunds (www.nztaxrefunds.co.nz) is a bonded member of the Online Tax Association of New Zealand (OTANZ), an incorporated society representing members who provide Personal Tax Summary to individuals in New Zealand.