BUSINESS

Parmco is absolutely cooking with Greentree

Wednesday 17 April 2013, 11:22AM
By Greentree International
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New system meets a unique set of requirements.

 

“Excellence in all customer experiences, first time, every time” is at the heart of the core values of Parmco Appliances, which imports, distributes and services high-quality kitchen technology throughout New Zealand.

 

“Our primary goal is to provide exceptional after-sales service,” says Finance Manager Shareen Stewart. “We want to give them a great product. If a problem arises with the product, we make sure that Parmco responds very quickly.”

 

The quest for greater efficiency drove Parmco to look for an ERP system that could manage complex warranty-based servicing. Shareen says their decision to go with Greentree was centred on its total integration, and its flexible customisation framework that could address the company’s unique operational issues.

 

A whole new view

 

Parmco can now assess the warranty issues around its various products, the effectiveness of its service agents, and much more.

 

"We now have excellent visibility and analysis capability for our entire service call function and Greentree has given us the ability to develop a range of KPIs to drive the business forward,” Shareen enthuses.

 

The days of complex spreadsheets for receipting are now gone; meanwhile, Parmco’s on-road sales staff have had their work revolutionised with Greentree WebView, which they can access from anywhere.

 

“There is no doubt in our minds that choosing Greentree was the right thing to do,” Shareen concludes.

 

Read more about Parmco’s Greentree success.