Great Customer Feedback For Trust Property Management

Monday 9 December 2019, 9:45PM
By Beckie Wright

It’s that time of the year when we like to thank people, and be thanked, for great products and great services, and to this end it is great to read the testimonials on the Trust Property Management website where their customers have passed on their experiences of the service they have received, usually an accurate pointer to the success, or otherwise of a business, and the following testimonies are no exception to the rule.

Trust Property Management are rental managers and are always looking for ways to improve the service they offer to both landlords and tenants, so they recently surveyed their current clients and tenants to get some feedback, starting with one of their landlords, who answered, “You manage the tenant relationship and securing tenants very well, and it’s great to have a central place to access details, reports, invoices. We really appreciate the prompt replies to my messages/emails.

“We also love your ability to address a lot of issues yourself without getting in external sub-contractors, and are impressed with your awareness of changing legislation and requirements.”

Tenants don’t often have much good to say about residential property management but that’s not the case with the team at Trust Property Management – tenants love their service and they’ve had tenants recommend them to landlords, and they’ve had tenants become clients. Here’s what some of their tenants had to say.

“I think Trust is awesome to deal with, they’re very friendly, reliable and always available when needed. Best property management company I have been with so far. Easy to contact and the online portal is such a simple tool to lodge faults or repairs.”

“Honestly, I’ve had really bad experiences in the past with property managers but my time at this property has been great as most issues are sorted quickly. Easy to communicate with, when something isn’t right they do what they can to solve it – best property managers in Wellington!”

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