BUSINESS

Competitor Analysis

Thursday 16 July 2020, 1:53PM
By Customer Care Ltd
1446 views


Definition of Competitor Analysis: Identifying your competitors and evaluating their strategies to determine their strengths and weaknesses comparative to those of your own products/services

The main reason of looking performing competitor analysis is to gain valuable INSIGHT into what your competitors are doing and what they are offering.   It takes constant competitor analysis to ensure your place in the market.  Analysing your competition plays a vital role in shaping your strategies and determines your strengths and weaknesses within your market.

There are many things that can affect your sales and profitability but the most important one is the gaps and weaknesses within your business that you are unaware of.  In order to discover what these are it is necessary to obtain insights into what your competitors are offering and then ensure you are keeping up with customer expectations.

In order to gain more valuable data, it is a great idea to look at your own business as well as your competitors and get information on where you are stand and what your strengths and weaknesses are in comparison to similar businesses.  It will allow you to identify opportunities for improvement in your customer service, your sales processes, and many other areas.

How to approach completing a Competitor Analysis to gain the most valuable insights

Ensure and commit to conducting these regularly in order to keep with the market and to understand what is happening from a customer’s perspective.  Completing a one-off analysis will not keep you ahead of your game as things are changing very quickly in this modern environment.


Make sure you have a programme in place so that you can run the analysis as required and ensure that this a formalised process that can be done regularly.


Keep up with who your competitors are and target any new ones as they enter the marketplace.  It is also important to review the competitors each time you do an analysis to ensure that they are still relevant in your market.


One of the most important things is the data that you need to capture from the analysis.  What information is important to you?  Areas that can be covered are broad but essentially you need to know details product offerings, prices of products and/or services, the customer experience, the product quality, the warranties offered, any inclusions, the website experience, the contact facilities, the returns policies.  The list is endless but the analysis should only obtain insights into what is relevant to your industry.

 Benefits of a Competitor Analysis

There are many benefits in running regular programmes and these include:

  • You keep in touch with your market and stay up date with what is happening and what competitors are offering
  • You will understand your market from your customers' perspective which is very important as the ability to listen and take note of what the customer experience is crucial to keeping your customers and obtaining new ones.
  • You will be able to identify areas of where you need to improve and also identify areas where you are doing well
  • You identify opportunities and get new ideas
  • You identify threats so that you can alleviate them quicker in order to stay ahead

If you want to have a good position in the marketplace, you need to understand your competitors and where you can improve, especially from the perspective of the customer. 

Mystery Shopping and Competitor Analysis

Mystery Shopping is a research methodology where experienced and fully trained shoppers to act as prospective customers with your competitors.  This can be done via phone, online enquiries or in person.

By studying your competition, you can forecast problems beforehand and make the necessary arrangements to avoid or combat them head-on. This could determine whether you win or lose with your products.

https://www.customercare.co.nz/services/competitor-analysis/