MacLean brings managed services to mid-sized Auckland business

Leading IT solutions provider Maclean Computing has today announced the launch of Maclean Managed Services, an end-to-end managed service initiative designed to provide an innovative and complete IT support solutions to mid-sized Auckland businesses.

Maclean director of sales and marketing Chris Maclean says the new service is aimed at improving customer's operational efficiency and reducing overall support costs.

"From a customer's point of view, the ability for Maclean Computing to provide a managed service support model to mid-sized Auckland businesses is appealing," Mr Maclean says.

"Businesses desire cost consistency, high visibility and proactive support for their IT systems. A managed service approach best addresses these needs by providing a fixed cost for the best available service."

Maclean's fully managed monitoring service maintains and protects customers' networks 24 hours a day, 7 days a week for 365 days of the year. This allows customers to focus less on their IT operational systems and more on business growth.

"Businesses can be assured they are operating on a stable network and standardised platform, without hidden costs." Maclean's Managed Services ranges in price depending on the depth of service requested "So there is a pricing model to suit every business," Mr Maclean says.

However, Maclean has not dropped its traditional support model. For businesses with a high level of internal IT competence, a managed service might not make sense and they might be better off with our traditional hourly charge based service. "For these customers we offer a Monitoring Service which provides higher visibility of their systems without changing the price model. It's all about providing fit-for-purpose."

Maclean Managed Services offers two products within managed services: Monitoring and Managed Services. The Monitoring service ensures Maclean is alerted if the client's server, or computer systems fail and includes receiving alerts from 8am to 5pm if there are problems on the network, as well as providing a 24 hour Critical Alert Response. All alerts are received by a standby engineer and attended to immediately.

Maclean provides on-site support for a fixed cost so if a client experiences hardware failure, email problems, power failure or a sudden decrease of disk space then Maclean will pick the problem up, sometimes before the client.

The Managed Service option includes unlimited phone and onsite support and includes free server recoveries, 24 hour monitoring and maintenance checks.

Maclean says proactively managing IT systems is always better than a reactive approach. "We've proven that proactively managing a network always costs less than reacting to problems after they occur. We believe that a business's IT infrastructure should be a profit centre for a business, not a cost centre."

Maclean says Maclean's Managed Services is one of the first business technology solutions company to bring Managed Services to medium sized businesses in Auckland. "We have brought together a combination of 15 years experience and more than 60 specialist skilled staff to deliver an end-to-end solution for Auckland businesses."

About Maclean Computing
Established in 1993, Maclean Computing is an innovative provider of IT & Telephony solutions to mid-sized Auckland-based businesses. They provide design, supply, installation and support services for business computers and networks, including wide area networks and IP Telephony. Maclean Computing has approximately 60 staff servicing over 500 business customers.