New technology a hit with library customers

New self-service machines are a hit with Manukau Libraries’ customers - much to the delight of library staff.

During December, all of Manukau’s 13 community libraries recorded a huge increase in books self-issued by customers. Pakuranga library users led the charge with 86 per cent of books issued on self-issue machines.

Community Library Manager for Pakuranga Stephanie McKenzie is pleased customers are embracing the new technology introduced last year. The machines are easy to use and allow customers to self-issue several books all at once, avoiding queues at the counter for staff-assisted checkout.

“With more people issuing their own books our staff are able to spend more time with our customers. Feedback from them shows they love the one-on-one attention and staff are enjoying having more time to devote to personal service.

“Next time you visit your local library why not try out the new machines? If you need help please ask the library staff; they will be happy to help you”, says Ms McKenzie.