FCS Delivers the First e-Connect System in New Zealand with Hyatt Regency Auckland

Hyatt Regency Auckland is the first hotel in New Zealand to adopt the latest FCS e-Connect system in a bid to enhance guest satisfaction.

The new e-Connect system, a one-touch job automation application, allows guests to make any type of service request direct from their in-room phone.

Hyatt Regency Auckland General Manager, Franz Mascarenhas, says streamlining work service operations through e-Connect software further enables the hotel to provide quick and efficient service.

“We are completely committed to exceeding the expectations of our guests, and the implementation of this new software will certainly aid in the achievement of this objective.

“Additionally with the deployment of e-Connect, inter-department communication is minimised through a centralised tracking system that all staff members can access, increasing productivity and improving customer service,” says Mascarenhas.

When a guest makes a service request, the call is instantly transferred to the appropriate Service Fulfilment Agent, and the job is tracked till its completion, or escalated where necessary.

Hyatt International Corporation has been working closely with FCS Solutions for a number of years.

In order to develop the best in-class solutions needed to ensure Hyatt Regency Auckland remains at the forefront of the hospitality industry, the hotel teamed up with Brantas International Technology - a key FCS partner.

Brantas International Technology Managing Director, Jan Strijker is proud to be associated with Hyatt Regency Auckland, a brand with a well-earned reputation for innovative and authentic hospitality.

“Hyatt Regency Auckland understands the needs of their guests and services are integral to the guest experience.

“The implementation of e-Connect gives Hyatt staff the tools to input and follow guests service requests, ensuring the highest standards of service is delivered,” says Strijker.

FCS CEO Tony Lee is delighted to work alongside experienced partners such as Brantas International, as they understand industry and customer needs.

Hyatt Regency Auckland is now fully equipped to support the needs of all guests - conventions, business travellers or the leisure vacationer.