The issue isn't gambling, it's PROBLEM gambling, says SKYCITY

SKYCITY Entertainment Group supports constructive efforts to raise awareness about problem gambling but thinks advocating a gamble-free day is the wrong approach. SKYCITY executive, Peter Treacy, who oversees their Host Responsibility department says most New Zealanders gamble safely so telling them to stop is the wrong message. Instead, he believes the focus should be on assisting those whose gambling causes harm to themselves and the community.

"Casinos are highly regulated, multi-faceted entertainment venues with comprehensive host responsibility and security operations. We don't want problem gamblers on our property and go to significant lengths to identify them and get them help."

Mr Treacy says SKYCITY take a strong stance on problem gambling with a huge commitment to training all of their staff.

"All of our staff receive training about problem gambling and the responsible service of alcohol. Our gaming, security and bar staff complete more advanced training in our dedicated learning and development centre. All this training is approved by the Gambling Commission."

Mr Treacy says just as people consider how much they will spend on a night out for a meal or drinks, a similar approach should be taken when gambling.

"Set yourself a budget and stick to it. If people feel they are developing a problem or friends or family are worried, SKYCITY staff are well trained on how to help."

"We encourage gamblers to exclude themselves if they think they cannot control their gambling, and we can also assist people to exclude from any pub or club at the same time. If people break that exclusion on our property we then exclude them for an extended period and again notify the Department of Internal Affairs and the person's counsellor or mentor if they nominated one."

SKYCITY produce an extensive resource of exclusion information in 13 different languages which are available freely to customers or concerned friends and family. The leaflets advise what help is available and how to access that help.

SKYCITY doesn't only focus on customers but also runs a "Host Responsibility Awareness Week" (now in its third year) for its staff.

"This is about reminding them of the indicators of problem gambling and how they might be able to offer advice or assistance to our customers, fellow workers or their own families or friends. We also focus on raising awareness about the importance of serving alcohol responsibly."

Mr Treacy says it is important to remember the majority of people enjoy gambling as an entertainment activity.

"Our systems for identifying and assisting problem gamblers work very well and we never hesitate to refer people to the experts to ensure they get the necessary help."

For those whose gambling can cause problems, SKYCITY recommends counselling services as the best way to get help in a non-judgemental, supportive environment. The Gambling Helpline (0800 654 655) offers free and confidential advice or support 24 hours a day.