New software release copes well in busy tourism season
Monday 13 February 2012, 1:17PM
837 views
New and improved functionality in the ibisNx tourism specific software is making life easier for users the length and breadth of the country.
The latest release of the software developed by Queenstown’s Ibis Technology improves the fully integrated, real time tourism management system that has served New Zealand tourism operators and booking offices for 15 years.
Julie Johnston of Ibis Technology says it is vital users are happy with the system because it goes to the heart of the New Zealand tourism industry.
“Many of our customers are working in i-SITE’s around the country and are making bookings in real time with a paying visitor at the counter, and possibly a queue. They need to be able to trust the system to work perfectly, right from the exchange they have with the visitor through to the reservation being correctly managed in the tourism operator’s system. Some of our customers are individual operators who use our programme to run their entire business from booking to accounting, to inter office messaging, SMS messaging to guests and scheduling. There’s a whole tourism supply chain that’s managed by this programme.”
Ms Johnston says ibisNx 1.0 offers dramatic improvements in functionality and speed without a big training update.
“We supply reservation software for real time activity bookings to more than 100 tourism organizations from individual operators to booking offices and i-SITE’s. Our customers need things to be simple, they want improvements, but not to have to spend vast amounts of time training and learning new systems. So we’ve been very careful to provide a look and feel that is familiar and simple, highly intuitive to support a programme capable of providing the efficiencies that help our customers.”
And it’s working. Krystal Singh of Hutt City i-SITE describes the layout as ‘flawless’.
“It is stylish and modern, yet simple to use.”
From Ashburton, i-SITE manager Katherine Lorenzo says “I like the look of ibisNx1.0, the icons are easy to read and tabs are easier to use than drop down menus.”
The ibisNx system offers a central source of information so bookings need only be entered once, from any source, then the information reused over and over again producing manifests, accounts and marketing analysis among other functions. It is infinitely customizable to suit the many different New Zealand tourism operations from the small operator, to large, multiproduct tourism companies, i-SITE’s and visitor centres. .