Consumer trust in banking security misplaced - Capgemini

Thursday 9 February 2017, 3:54PM
By Perry Bernard

Research from Capgemini highlights a striking dichotomy between the views of consumers and banking insiders about levels of security in financial services.

The study of 7600 consumers and over 180 senior data privacy and security professionals from banking and insurance firms from eight countries emphasises the gap between the level of trust placed in banks by the public and the reality.

While banks and insurers enjoy a significantly higher level of trust from consumers in the cybersecurity of their systems (83%) than any other sector, industry insiders expressed a contrary view. Just one in five banking executives (21%) are highly confident in their ability to detect a breach, let alone defend against it.

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