Conroy Removals' Customer Review Programme Working a Treat

Monday 23 October 2017, 8:25PM
By Beckie Wright

A couple of years’ ago, Conroy Removals set up a new Customer Review programme on their website. They request reviews from all of their customers, regarding the service they have received from Conroy Removals, and, good or bad, they put them up on the website page for everyone to see.

Basically upon completion of every move they email each customer a request to complete an online review of their service, and each customer is posed with three questions. One, how do they rate Conroy’s overall service out of 5; two would they use Conroy Removals’ services again Yes or No, and three, would they recommend Conroy’s services to other people, Yes or No.

They also invite people to provide any open feedback and comments.  Clients then submit their reviews back to the Conroy Removals site, which are then posted directly on to the Customer Review page. Clients also get the opportunity to ask for a reply to their review, which also gets posted with the review.

 All reviews, good, bad or otherwise are then available for the general public to view 24/7. When people see the webpage they can see what the aggregate score out of 5 stars is, what % of people would use Conroy’s service again, and what % would recommend their service to other people. They also have the ability to filter the reviews to different types of moves i.e. overseas moving, local moving etc.  People can then read each review and even filter them to read the best or even worst of them. Lastly they actively direct their prospective clients to the webpage to see how the company is performing.

Conroy Removals is one of New Zealand's leading removal companies and each year take care of removal services for thousands of people moving locally, around New Zealand and all over the world. With branches throughout New Zealand and Australia and global partners throughout the rest of the world Conroy Removals have the experience, resources and stability to provide you with a friendly and professional moving service, delivering your belongings safely and securely.

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