New XT customers can join risk free

Thursday 3 June 2010, 12:59PM
By Telecom New Zealand

Telecom has resumed full XT Mobile marketing activity with today’s introduction of a customer-friendly 30 day Risk Free Trial.

Customers who sign up to an eligible 24 month plan when purchasing any XT mobile or Mobile Broadband T-Stick, can return the product within 30 days if they are not completely happy with their experience of XT - and receive a refund.

Telecom Head of Mobile Marketing Liz Wilson says we are launching the trial as the company has full confidence in the performance of the XT Network.

“We designed XT so Kiwis could enjoy seamless and superior mobile services; the 30 day trial means people can now give XT a try risk free.”

“We think of it as a chance to prove ourselves to our customers and earn their loyalty. If you’re not completely happy with our network and services within 30 days, we’ll refund you the price of your phone, and any monthly charges you’ve signed up to,” says Ms Wilson.

Ms Wilson says the Risk Free Trial is available to both individuals and small-medium businesses, and to Telecom CDMA network customers upgrading to XT, as well as new customers to Telecom.

The launch of the Risk Free Trial will be supported by a marketing campaign featuring a range of Telecom team members from across the country.

Details if the XT Risk Free Trial
Customers purchasing a new XT handset or T-Stick, and signing up to a 24 month term on one of the following plans are eligible for the 30 day Risk Free Trial.

Eligible plans for Consumer, SME & Gen-i (Business Corporate) customers are:
o Consumer: One Rate 50, 100 & Talk & Text 300
o Business: Business One Rate (excluding Share Plans), Industry, Association and Team Builder plans.
o Gen-I (Business Corporate): Corp Plans 0-6

The refund includes the amount customers paid for their mobile or Mobile Broadband T-Stick, plus monthly plan charges and monthly charges for Telecom Extras.

Telecom Extras include:
o Text Extras:150, 600, 1500 & Text Anyone 2500,
o Data Extras: 20MB, 120MB, 240MB, 2GB, 4GB, and Blackberry data plans (30MB, 400MB & 1GB)
o My Favourites: $6, $12, $18

The refund excludes all additional minutes, texts or data charges above the monthly plan or Telecom Extra allocation. It also excludes casual data or standard text charges if no Extra is chosen, and chargeable downloaded content such as music or games.

To get the refund, customers should return the mobile or T-Stick with proof of purchase, to the place where they purchased the device. The device should be in good working order and in the original packaging. Customers choosing to return their phone within the 30 day period will not be asked to pay a disconnection fee.

Full terms and conditions are available at