Fixing High Employee Disengagement

Yet another survey showing 60 percent of Kiwis hate their job or have an ambivalent attitude to what they do. Guess why we aren’t having more great customer experiences.

This is costing the country billions in low productivity according to Chris Bell Managing Director of Customer Experience a business specialising in the development of high quality customer experiences Bell said its clear business is still looking for a quick fix to this problem rather than adopting a longer term strategic approach.

A clear strategy that focuses on both employees and customers is the way forward and Bell and his team have just release the first comprehensive and detailed customer experience development manual free to New Zealand business. Bell said he wanted to see more engaged employees, happier customers and businesses enjoying the benefits of both and as a result productivity improvement to benefit us all.

Bell is also as an added bonus offering a free one hour consultation for every business that takes advantage of the opportunity to download the resource and develop the strategy.

We really want to see employers commit to providing the very best experience to both their team and their customers. With the current low level of business confidence the time to start walking the talk is now with a long-term strategic approach to business growth and profitability.

Both the free manual and contact details to arrange a free consultation can be accessed from www.customerexperiences.co.nz  

Survey details – The Leadership Employment & Direction Survey- released March 28^th 2011

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For further information contact Chris Bell chris@customerexperiences.co.nz                 mb 0272792360