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Customer Experiences Ltd

Business
New Zealand

Member since: 21 June 2010
Profile views: 9581

www.customerexperiences.co.nz



Customer Experiences was launched in 2004 when it became obvious to founder Chris Bell that in the 21st century the quality of the experience an organisation consistently delivers would be the difference between long-term business success and failure.

Our commitment and passion is to educate the business community and develop unique Customer Experiences for organisations to ensure their long-term profitable growth in an increasingly competitive and commoditised world.

Customer Experiences Ltd is now New Zealand’s leading expert in the development and implementation of Customer Experience strategies and has worked with a broad range of businesses in a number of industries both as consultants and through our highly interactive and innovative seminars and workshops.




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News (159)


Monday, 28 July 2014
Business 10:26AM
Free Business Development Programme Still Not Enough....

423 views

Monday, 21 July 2014
Business 9:55AM
Where Are All the Great Customer Experiences?

At a recent speaking engagement I asked delegates’ the following question “in the last 12 weeks how many have had a customer experience that exceeded your expectations”? After some hesitation only one person raised their hand to tell us about an amazing recent experience with a plumber.

262 views

Tuesday, 1 July 2014
Business 10:56AM
Your Competitors Love Your Poor Customer Experience

 A recent RightNow survey found that sixty percent of customers changed suppliers due to poor experiences.

439 views

Tuesday, 1 April 2014
Business 9:50AM
A Quality Customer Experience Now Achievable.....

A recent Bloomberg Businessweek survey revealed that “delivering a great customer experience” has become the new imperative: 80% of the companies polled rated customer experience as a top strategic objective.

337 views

Tuesday, 4 February 2014
Business 8:44AM
Growing Employee & Customer Loyalty a Must in 2014.....

Business leaders are starting to realise that there is nothing more powerful than an organisation completely focused on both its people and customers.

263 views

Thursday, 23 January 2014
Business 9:15AM
Get the Tools Now to improve Your Service Experience

Businesses clearly understand the increasing importance of quality customer service experiences in an economy that will continue to get more competitive as more products and services become commoditised and price is the only competitive advantage most businesses can come up with to grow market share.

293 views

Monday, 20 January 2014
Business 11:12AM
Focusing on the right Business Growth Strategies in 2014....

Short term strategies to try and meet monthly KPIs are severely affecting the longer term performance of many businesses.

294 views

Thursday, 9 January 2014
Business 9:11AM
Six Reasons Why Business Must Focus on the Customer Experience

A recent Bloomberg Businessweek survey revealed that “delivering a great customer experience” has become the new imperative: 80% of the companies polled rated customer experience as a top strategic objective.

250 views

Tuesday, 7 January 2014
Business 8:13AM
Customer Experience the Centre of a Successful Growth Strategy......

A Customer Experience is not a nice to have it’s a must have if a business is going to grow in 2014 This warning comes from Chris Bell Managing Director of Customer Experiences an organisation that specialises in the development of quality customer experiences.

315 views

Monday, 6 January 2014
Business 8:54AM
A Powerful Business Development Resource Now Available FREE.....

A recent survey in the USA highlighted the fact that most organisations understand the value a customer experience strategy can add to a business.

424 views

Tuesday, 10 December 2013
Business 6:32AM
Business Has the tools to improve Customer Service

Businesses clearly understand the increasing importance of quality customer service experiences in an economy that will continue to get more competitive as more products and services become commodities and price is the only competitive advantage business can come up with to grow market share.

335 views

Tuesday, 26 November 2013
Business 9:37AM
The No1 Mistake - Developing a Customer Experience Strategy

A lack of commitment from those with the responsibility of delivering an organisations customer experience is the most common issue we find when we are called in to work with a business to get their customer service experience back on track or develop a better more consistent experience.

372 views

Friday, 22 November 2013
Business 1:06PM
Business Can Now Capitalise on a More Powerful Customer

 A recent Right Now customer survey found that 93 percent of us act on a customer’s recommendation over all other forms of advertising.

278 views

Monday, 18 November 2013
Business 9:05AM
A Customer Experience Strategy Impacts the Entire Business

FREE Business Development Programme Now Available A customer experience strategy impacts every area of a business because every area of a business has an impact on the experience a business delivers to its customers.

322 views

Thursday, 14 November 2013
Business 11:10AM
New Online Program Supports Visitor Experience Objectives

The NZ Tourism 2025 development team has put an emphasis on improving visitor experiences as a vital step to achieving ambitious revenue growth forecasts for the industry.

263 views

Monday, 11 November 2013
Business 9:50AM
Stand out from the Crowd...............

In today’s highly competitive and commoditized market business has two choices; continue to struggle in a “world of sameness” where the focus is on price as the only differentiator or develop a unique customer experience that delivers greater value resulting in increase loyalty and advocacy.

235 views

Monday, 4 November 2013
Business 7:36AM
Customer Experience a Vital Part of a Growth Strategy......

A Customer Experience is not a nice to have it’s a must have if a business is going to grow in 2013/14 This warning comes from Chris Bell Managing Director of Customer Experiences an organisation that specialises in the development of quality customer experiences.

307 views

Thursday, 31 October 2013
Business 10:01AM
Business thinks it's TOO hard...

Developing a consistent quality customer experience is seen by the majority of organisations as too hard, in fact way to hard to even give it a go.

251 views

Tuesday, 29 October 2013
Business 2:14PM
Unique Business Development Programme Free

It’s clear that organisations who concentrate on making sure their customers consistently receive a great experience will do much better than those that are focused only on price as their competitive advantage.

283 views

Thursday, 18 July 2013
Business 8:54AM
The One Thing Customer Focused Businesses Never Do

At first I thought it was just one or two businesses that did it.

301 views

Monday, 15 July 2013
Business 9:41AM
Rental Car Companies Letting NZ Tourism Down Chris Bell- MD Customer Experiences

All I required on a very wet Queenstown morning was an umbrella to get me from the Airport terminal to my rental car or better still a staff member-suitably dressed, to bring my processed rental car to the terminal for me to drive off in.

293 views

Friday, 12 July 2013
Business 11:42AM
Business Excellence is the result of a People Focus....

It’s very clear that organisations who concentrate on making sure their customers consistently receive a great experience will do much better than those that are focused only on price as their competitive advantage.

293 views

Tuesday, 2 July 2013
Business 1:31PM
Empower Your People to Deliver Business Excellence Chris Bell

The rules of management are changing especially around the areas of customer service and customer experience delivery.

283 views

Tuesday, 11 June 2013
Business 9:04AM
Customers Have Plenty of Options..........

The recent RightNow survey found that 61 percent of New Zealanders removed their business from companies whose service didn’t meet their expectations.

300 views

Monday, 27 May 2013
Business 10:24AM
CEMNZ Launches a Unique Business Development Workshop......

Thinking that smart marketing laced with sharply discounted deals will replace disgruntled customers is no longer a sustainable business strategy in today’s highly competitive and commoditised economic environment.

254 views

Monday, 20 May 2013
Business 8:41AM
CEMNZ A Unique NZ Business Resource......

Two of New Zealand’s leading experts in customer care and customer experience management, in partnership with New Zealand Business magazine have launch a unique business resource that gives both SMEs and business advisors working in the areas of customer experience and business development the opportunity to access the latest information, products and services.

228 views

Monday, 13 May 2013
Business 9:29AM
A Powerful Business Performance Strategy ...........

Business leaders are starting to realise that there is nothing more powerful than a totally committed organisation that is completely focused on both its people and customers.

239 views

Monday, 6 May 2013
Business 2:35PM
Looking Forward With Certainty

Two things became very clear to me back in 2003.

289 views

Monday, 22 April 2013
Business 11:36AM
Turning Customers into Loyal Fans.

The recent RightNow survey found that 61 percent of New Zealanders removed their business from companies whose service didn’t meet their expectations.

337 views

Tuesday, 16 April 2013
Business 3:40PM
A New Tourism Industry Focus.........

It has been abundantly clear for a number of years now that just focusing on the customer service development of frontline staff is not the way to improve visitor service and experience levels across the industry according to Chris Bell Managing Director of Customer Experiences a company that specialises in the development of quality customer experiences.

288 views



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