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Customer Experiences Ltd
Business // Business // New Zealand
Member since: 21 June 2010
Profile views: 8818

Website www.customerexperiences.co.nz


Customer Experiences was launched in 2004 when it became obvious to founder Chris Bell that in the 21st century the quality of the experience an organisation consistently delivers would be the difference between long-term business success and failure.

Our commitment and passion is to educate the business community and develop unique Customer Experiences for organisations to ensure their long-term profitable growth in an increasingly competitive and commoditised world.

Customer Experiences Ltd is now New Zealand’s leading expert in the development and implementation of Customer Experience strategies and has worked with a broad range of businesses in a number of industries both as consultants and through our highly interactive and innovative seminars and workshops.




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News (159)


Monday, 28 July 2014
10:26AM
Free Business Development Programme Still Not Enough.... 260 views

Monday, 21 July 2014
9:55AM
Where Are All the Great Customer Experiences? At a recent speaking engagement I asked delegates’ the following question “in the last 12 weeks how many have had a customer experience that exceeded your expectations”? After some hesitation only one person raised their hand to tell us about an amazing recent experience with a plumber. 98 views

Tuesday, 1 July 2014
10:56AM
Your Competitors Love Your Poor Customer Experience  A recent RightNow survey found that sixty percent of customers changed suppliers due to poor experiences. 277 views

Tuesday, 1 April 2014
9:50AM
A Quality Customer Experience Now Achievable..... A recent Bloomberg Businessweek survey revealed that “delivering a great customer experience” has become the new imperative: 80% of the companies polled rated customer experience as a top strategic objective. 168 views

Tuesday, 4 February 2014
8:44AM
Growing Employee & Customer Loyalty a Must in 2014..... Business leaders are starting to realise that there is nothing more powerful than an organisation completely focused on both its people and customers. 90 views

Thursday, 23 January 2014
9:15AM
Get the Tools Now to improve Your Service Experience Businesses clearly understand the increasing importance of quality customer service experiences in an economy that will continue to get more competitive as more products and services become commoditised and price is the only competitive advantage most businesses can come up with to grow market share. 117 views

Monday, 20 January 2014
11:12AM
Focusing on the right Business Growth Strategies in 2014.... Short term strategies to try and meet monthly KPIs are severely affecting the longer term performance of many businesses. 121 views

Thursday, 9 January 2014
9:11AM
Six Reasons Why Business Must Focus on the Customer Experience A recent Bloomberg Businessweek survey revealed that “delivering a great customer experience” has become the new imperative: 80% of the companies polled rated customer experience as a top strategic objective. 88 views

Tuesday, 7 January 2014
8:13AM
Customer Experience the Centre of a Successful Growth Strategy...... A Customer Experience is not a nice to have it’s a must have if a business is going to grow in 2014 This warning comes from Chris Bell Managing Director of Customer Experiences an organisation that specialises in the development of quality customer experiences. 151 views

Monday, 6 January 2014
8:54AM
A Powerful Business Development Resource Now Available FREE..... A recent survey in the USA highlighted the fact that most organisations understand the value a customer experience strategy can add to a business. 199 views

Tuesday, 10 December 2013
6:32AM
Business Has the tools to improve Customer Service Businesses clearly understand the increasing importance of quality customer service experiences in an economy that will continue to get more competitive as more products and services become commodities and price is the only competitive advantage business can come up with to grow market share. 150 views

Tuesday, 26 November 2013
9:37AM
The No1 Mistake - Developing a Customer Experience Strategy A lack of commitment from those with the responsibility of delivering an organisations customer experience is the most common issue we find when we are called in to work with a business to get their customer service experience back on track or develop a better more consistent experience. 203 views

Friday, 22 November 2013
1:06PM
Business Can Now Capitalise on a More Powerful Customer  A recent Right Now customer survey found that 93 percent of us act on a customer’s recommendation over all other forms of advertising. 103 views

Monday, 18 November 2013
9:05AM
A Customer Experience Strategy Impacts the Entire Business FREE Business Development Programme Now Available A customer experience strategy impacts every area of a business because every area of a business has an impact on the experience a business delivers to its customers. 143 views

Thursday, 14 November 2013
11:10AM
New Online Program Supports Visitor Experience Objectives The NZ Tourism 2025 development team has put an emphasis on improving visitor experiences as a vital step to achieving ambitious revenue growth forecasts for the industry. 99 views

Monday, 11 November 2013
9:50AM
Stand out from the Crowd............... In today’s highly competitive and commoditized market business has two choices; continue to struggle in a “world of sameness” where the focus is on price as the only differentiator or develop a unique customer experience that delivers greater value resulting in increase loyalty and advocacy. 64 views

Monday, 4 November 2013
7:36AM
Customer Experience a Vital Part of a Growth Strategy...... A Customer Experience is not a nice to have it’s a must have if a business is going to grow in 2013/14 This warning comes from Chris Bell Managing Director of Customer Experiences an organisation that specialises in the development of quality customer experiences. 151 views

Thursday, 31 October 2013
10:01AM
Business thinks it's TOO hard... Developing a consistent quality customer experience is seen by the majority of organisations as too hard, in fact way to hard to even give it a go. 95 views

Tuesday, 29 October 2013
2:14PM
Unique Business Development Programme Free It’s clear that organisations who concentrate on making sure their customers consistently receive a great experience will do much better than those that are focused only on price as their competitive advantage. 92 views

Thursday, 18 July 2013
8:54AM
The One Thing Customer Focused Businesses Never Do At first I thought it was just one or two businesses that did it. 132 views

Monday, 15 July 2013
9:41AM
Rental Car Companies Letting NZ Tourism Down Chris Bell- MD Customer Experiences All I required on a very wet Queenstown morning was an umbrella to get me from the Airport terminal to my rental car or better still a staff member-suitably dressed, to bring my processed rental car to the terminal for me to drive off in. 108 views

Friday, 12 July 2013
11:42AM
Business Excellence is the result of a People Focus.... It’s very clear that organisations who concentrate on making sure their customers consistently receive a great experience will do much better than those that are focused only on price as their competitive advantage. 113 views

Tuesday, 2 July 2013
1:31PM
Empower Your People to Deliver Business Excellence Chris Bell The rules of management are changing especially around the areas of customer service and customer experience delivery. 109 views

Tuesday, 11 June 2013
9:04AM
Customers Have Plenty of Options.......... The recent RightNow survey found that 61 percent of New Zealanders removed their business from companies whose service didn’t meet their expectations. 118 views

Monday, 27 May 2013
10:24AM
CEMNZ Launches a Unique Business Development Workshop...... Thinking that smart marketing laced with sharply discounted deals will replace disgruntled customers is no longer a sustainable business strategy in today’s highly competitive and commoditised economic environment. 86 views

Monday, 20 May 2013
8:41AM
CEMNZ A Unique NZ Business Resource...... Two of New Zealand’s leading experts in customer care and customer experience management, in partnership with New Zealand Business magazine have launch a unique business resource that gives both SMEs and business advisors working in the areas of customer experience and business development the opportunity to access the latest information, products and services. 73 views

Monday, 13 May 2013
9:29AM
A Powerful Business Performance Strategy ........... Business leaders are starting to realise that there is nothing more powerful than a totally committed organisation that is completely focused on both its people and customers. 84 views

Monday, 6 May 2013
2:35PM
Looking Forward With Certainty Two things became very clear to me back in 2003. 114 views

Monday, 22 April 2013
11:36AM
Turning Customers into Loyal Fans. The recent RightNow survey found that 61 percent of New Zealanders removed their business from companies whose service didn’t meet their expectations. 108 views

Tuesday, 16 April 2013
3:40PM
A New Tourism Industry Focus......... It has been abundantly clear for a number of years now that just focusing on the customer service development of frontline staff is not the way to improve visitor service and experience levels across the industry according to Chris Bell Managing Director of Customer Experiences a company that specialises in the development of quality customer experiences. 104 views



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