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Customer Experiences was launched in 2004 when it became obvious to founder Chris Bell that in the 21st century the quality of the experience an organisation consistently delivers would be the difference between long-term business success and failure.
Our commitment and passion is to educate the business community and develop unique Customer Experiences for organisations to ensure their long-term profitable growth in an increasingly competitive and commoditised world.
Customer Experiences Ltd is now
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At a recent speaking engagement I asked delegates’ the following question “in the last 12 weeks how many have had a customer experience that exceeded your expectations”? After some hesitation only one person raised their hand to tell us about an amazing recent experience with a plumber.
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A recent RightNow survey found that sixty percent of customers changed suppliers due to poor experiences.
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A recent Bloomberg Businessweek survey revealed that “delivering a great customer experience” has become the new imperative: 80% of the companies polled rated customer experience as a top strategic objective.
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Business leaders are starting to realise that there is nothing more powerful than an organisation completely focused on both its people and customers.
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Businesses clearly understand the increasing importance of quality customer service experiences in an economy that will continue to get more competitive as more products and services become commoditised and price is the only competitive advantage most businesses can come up with to grow market share.
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Short term strategies to try and meet monthly KPIs are severely affecting the longer term performance of many businesses.
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A recent Bloomberg Businessweek survey revealed that “delivering a great customer experience” has become the new imperative: 80% of the companies polled rated customer experience as a top strategic objective.
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A Customer Experience is not a nice to have it’s a must have if a business is going to grow in 2014 This warning comes from Chris Bell Managing Director of Customer Experiences an organisation that specialises in the development of quality customer experiences.
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A recent survey in the USA highlighted the fact that most organisations understand the value a customer experience strategy can add to a business.
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Businesses clearly understand the increasing importance of quality customer service experiences in an economy that will continue to get more competitive as more products and services become commodities and price is the only competitive advantage business can come up with to grow market share.
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A lack of commitment from those with the responsibility of delivering an organisations customer experience is the most common issue we find when we are called in to work with a business to get their customer service experience back on track or develop a better more consistent experience.
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A recent Right Now customer survey found that 93 percent of us act on a customer’s recommendation over all other forms of advertising.
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FREE Business Development Programme Now Available A customer experience strategy impacts every area of a business because every area of a business has an impact on the experience a business delivers to its customers.
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The NZ Tourism 2025 development team has put an emphasis on improving visitor experiences as a vital step to achieving ambitious revenue growth forecasts for the industry.
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In today’s highly competitive and commoditized market business has two choices; continue to struggle in a “world of sameness” where the focus is on price as the only differentiator or develop a unique customer experience that delivers greater value resulting in increase loyalty and advocacy.
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A Customer Experience is not a nice to have it’s a must have if a business is going to grow in 2013/14 This warning comes from Chris Bell Managing Director of Customer Experiences an organisation that specialises in the development of quality customer experiences.
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Developing a consistent quality customer experience is seen by the majority of organisations as too hard, in fact way to hard to even give it a go.
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It’s clear that organisations who concentrate on making sure their customers consistently receive a great experience will do much better than those that are focused only on price as their competitive advantage.
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At first I thought it was just one or two businesses that did it.
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All I required on a very wet Queenstown morning was an umbrella to get me from the Airport terminal to my rental car or better still a staff member-suitably dressed, to bring my processed rental car to the terminal for me to drive off in.
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It’s very clear that organisations who concentrate on making sure their customers consistently receive a great experience will do much better than those that are focused only on price as their competitive advantage.
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The rules of management are changing especially around the areas of customer service and customer experience delivery.
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The recent RightNow survey found that 61 percent of New Zealanders removed their business from companies whose service didn’t meet their expectations.
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Thinking that smart marketing laced with sharply discounted deals will replace disgruntled customers is no longer a sustainable business strategy in today’s highly competitive and commoditised economic environment.
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Two of New Zealand’s leading experts in customer care and customer experience management, in partnership with New Zealand Business magazine have launch a unique business resource that gives both SMEs and business advisors working in the areas of customer experience and business development the opportunity to access the latest information, products and services.
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Business leaders are starting to realise that there is nothing more powerful than a totally committed organisation that is completely focused on both its people and customers.
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Two things became very clear to me back in 2003.
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The recent RightNow survey found that 61 percent of New Zealanders removed their business from companies whose service didn’t meet their expectations.
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It has been abundantly clear for a number of years now that just focusing on the customer service development of frontline staff is not the way to improve visitor service and experience levels across the industry according to Chris Bell Managing Director of Customer Experiences a company that specialises in the development of quality customer experiences.
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