Bayfair Shopping Centre Reveals Customer Service Champion Finalists
 Finalists Kelly Mohring, Kristine Holdaway, Mornay Jacob, Rosie Richardson (1).jpg)
Last month, Bayfair Shopping Centre launched the Customer Service Champion 2011 competition, and after weeks of local shoppers’ nominations the ten retail staff finalists have been revealed.
Bayfair Shopping Centre is pleased to announce the following Customer Service Champion 2011 finalists:
• Toni Simpson - Subway, Bayfair;
• Sonia Anderson - Hardy's Healthy Living, Bayfair;
• Diane Wykes - Muffin Break, Bayfair;
• Kristine Holdaway - K&K Fashions, Bayfair;
• Kerry Ward - K&K Fashions, Bayfair;
• Anne Gersfeld - Esquires, Bayfair;
• Mornay Jacob - Hallensteins, Bayfair;
• Rosie Richardson – Bling, Bayfair;
• Kelly Mohring - Showcase Jewellers, Bayfair;
• Jody-Lee Stuart - Max Fashion, Bayfair.
Bay shoppers were encouraged to share their stories about great customer service at Bayfair, and to nominate a specific retail staff member for the award. The centre received some great entries which described retail staff as honest and very helpful.
One shopper reflected on an experience where she was shown lot of compassion and empathy. “We felt very comfortable and welcome. I have recommended this store to a lot of people,” she wrote.
Bayfair marketing manager Nina Rivett says the management team was inspired to run the competition so that customers could have a portal for sharing stories of great customer service and help their favourite retail assistant obtain the glory of being crowned a champion.
“We have been delighted with the level of nominations and calibre of our retail staff. We have some genuine retail stars among us. The Customer Service Champion competition is our chance to celebrate and recognize those people.”
Between 17 and 23 October an independent professional mystery shopper will assess each retail finalist’s service delivery in order to determine who will be crowned the Bayfair Customer Service Champion 2011.
The Champion’s prize, consisting of a trophy and $1,000 Bayfair Gift Card, will be presented within the store in which he or she works on 28 October and each finalist will also be presented with a certificate of achievement.
Key dates:
• 17 to 23 October – mystery shopper will visit each finalist to assess service delivery.
• 28 October – overall winner will be presented with his or her prize.
Note: To be eligible as the Bayfair Customer Service Champion, the retail staff member must be employed as a current permanent full-time or part-time employee within a store located at Bayfair Shopping Centre.