CTMA New Zealand Ltd

Helping business, and the public sector, to turn the voice-of-the-customer into management actions.

CTMA is a customer experience and service quality improvement firm working internationally with organisations to help them provide better products and services to their customers.
We believe that customers are one of the best sources of insight for innovation and business improvement.  Our job is to help organisations capture that insight, and turn it into transformative management action.

Based in Auckland New Zealand, CTMA provides a range of consulting, customer experience measurement, training, coaching and mentoring services to help organisations turn their customer experience vision into their customers’ experience reality.