CTMA New Zealand Ltd
11 posts | 1 images
Helping business, and the public sector, to turn the voice-of-the-customer into management actions.
CTMA is a customer experience and service quality improvement firm working internationally with organisations to help them provide better products and services to their customers.
We believe that customers are one of the best sources of insight for innovation and business improvement. Our job is to help organisations capture that insight, and turn it into transformative management action.
Based in Auckland New Zealand, CTMA provides a range of consulting, customer experience measurement, training, coaching and mentoring services to help organisations turn their customer experience vision into their customers’ experience reality.
A major study of international airports is underway to discover what they do well, and how they could improve their customers’ experiences. The study is actively seeking feedback from people who’ve recently travelled through, or visited an international airport and is being conducted by the Auckland-based customer experience improvement firm, CTMA New Zealand Ltd.
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A major industry-wide customer experience study needs your help to find out how well New Zealand customers are being served by their power companies.
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A great opportunity for customers all over New Zealand to have their say about their council’s response to their requests for service.
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A great deal has changed in banking in the ten years since CTMA's first industry-wide customer experience study of New Zealand retail banks. But for New Zealand's banking customers, how much have those changes affected their banking experience? Is banking today better or worse? To find out, and provide New Zealand banking customers the opportunity to voice their views about their bank, CTMA has launched a special ten-year update study of customer experience in retail banking, "My New Zealand Bank 2015".
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A dependable phone and Internet service has become an important part of our family, social and business lives. Now a major industry-wide study is asking New Zealand customers how well they are being served by these important services.
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With power companies actively engaged in customer acquisition campaigns, mainly driven by offers of lower priced energy, a national customer experience study has identified areas of serious customer dissatisfaction that threaten customer retention.
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For the past few months, New Zealand electricity and gas customers have been providing valuable input into a major study to discover what "turns them on" and what "turns them off" about their power company. If you are an electricity or gas customer in New Zealand there are still a few days left to add your voice to this important study.
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With the drive for cheaper power, is the customer still satisfied with the service they receive from their electricity and gas supply company? A major New Zealand study needs your help to find out!
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The banking landscape is undergoing a lot of change, but what's it really like for the customers who use them? A major New Zealand study needs your help to find out!
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Using a dynamic customer-tuned approach to setting service standards would help local councils optimise resource allocation, minimise costs and achieve the best possible service outcome for customers and council, according to the findings of a recent benchmarking study of New Zealand local councils.
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This week CTMA launches its fifth annual customer experience study of consent and inspection services. Customers who have obtained Resource Consents, Building Consents and Building Inspection services during 2011 are being asked to give feedback about the service they received from their council.
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