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CTMA New Zealand Ltd
Business // Business // New Zealand
Member since: 5 October 2011
Profile views: 2652

CTMA is a customer experience management and service quality improvement firm.  It provides a range of consulting and customer satisfaction measurement services to help organisations reduce risk and build loyalty and advocacy by improving their service to customers.

CTMA's consulting and research services help organisations identify sources of customer dissatisfaction, prioritise remedial actions and improve customer experience.



In addition to its client-specific services, CTMA also conducts benchmarking and best-practice studies to help public and private sector organisations develop their customer relationship strategies.

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News (8)

Friday, 23 October 2015
Have your say about your bank - "My New Zealand Bank 2015" A great deal has changed in banking in the ten years since CTMA's first industry-wide customer experience study of New Zealand retail banks. But for New Zealand's banking customers, how much have those changes affected their banking experience? Is banking today better or worse? To find out, and provide New Zealand banking customers the opportunity to voice their views about their bank, CTMA has launched a special ten-year update study of customer experience in retail banking, "My New Zealand Bank 2015". 169 views

Monday, 26 August 2013
A major study is asking New Zealand customers for feedback about their phone and Internet service providers A dependable phone and Internet service has become an important part of our family, social and business lives.  Now a major industry-wide study is asking New Zealand customers how well they are being served by these important services. 120 views

Wednesday, 27 February 2013
Some New Zealand power companies need to be more "switched on" when responding to customers With power companies actively engaged in customer acquisition campaigns, mainly driven by offers of lower priced energy, a national customer experience study has identified areas of serious customer dissatisfaction that threaten customer retention. 325 views

Thursday, 10 January 2013
Last chance for your input into this major study to discover if New Zealand's power companies are "switched-on" to their customers For the past few months, New Zealand electricity and gas customers have been providing valuable input into a major study to discover what "turns them on" and what "turns them off" about their power company. If you are an electricity or gas customer in New Zealand there are still a few days left to add your voice to this important study. 574 views

Tuesday, 4 December 2012
Are New Zealand's power companies "switched-on" to their customers? With the drive for cheaper power, is the customer still satisfied with the service they receive from their electricity and gas supply company? A major New Zealand study needs your help to find out! 436 views

Monday, 8 October 2012
What's Your Bank Really Like? The banking landscape is undergoing a lot of change, but what's it really like for the customers who use them? A major New Zealand study needs your help to find out! 268 views

Tuesday, 5 June 2012
Benchmarking Study Points the Way to Savings for Local Government Using a dynamic customer-tuned approach to setting service standards would help local councils optimise resource allocation, minimise costs and achieve the best possible service outcome for customers and council, according to the findings of a recent benchmarking study of New Zealand local councils. 110 views

Monday, 10 October 2011
Council customers are asked for more feedback This week CTMA launches its fifth annual customer experience study of consent and inspection services. Customers who have obtained Resource Consents, Building Consents and Building Inspection services during 2011 are being asked to give feedback about the service they received from their council. 150 views