Consumer NZ
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Consumer Online, connecting you to the Consumers' Institute of New Zealand. The source you can trust for independent and reliable information on a wide range of consumer topics. Including appliances, product testing, legal rights, banking, investments, insurance and other financial services, gardening, health, product safety, cars etc
The latest Consumer NZ Sentiment Tracker results reveal that New Zealanders continue to grapple with financial uncertainty and growing concerns about healthcare services.
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Consumer NZ and the Commerce Commission encourage mobile providers to be more proactive in helping users choose the right plan.
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If you shop online for groceries, beware: New World and Pak'nSave have quietly removed the ability to sort items by price, sparking concerns among consumers.
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Consumer NZ has launched an online database allowing New Zealanders to choose sunscreen brands that are transparent about how often they test their products.
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Consumer NZ has found many items marked with supermarket loyalty card discounts could be bought for a lower price at stores not using loyalty schemes. The watchdog analysed* the price of 48 products that had a Onecard or Clubcard discount, and that were also available at Pak’nSave and The Warehouse (neither of which use a loyalty discount scheme).
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Consumer NZ is concerned by the lack of disclosure around the use of AI-powered digital billboards in New Zealand's shopping malls.
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Consumer NZ’s expert testers have revealed, yet again, that top price doesn’t always mean top performance.
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New research from Consumer NZ has found most prepay customers could be paying about 15% more for power. Prepay customers tend to be New Zealand’s most vulnerable electricity consumers, often unable to sign up for monthly electricity plans because of poor credit ratings.
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Consumer NZ’s latest power company satisfaction survey has found, yet again, the smaller retailers lead the power pack when it comes to keeping customers satisfied.
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New research from Consumer NZ has found that trust in banks is dipping, with 39% of New Zealanders stating they do not trust the banks.
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WELLINGTON CITY — After receiving a complaint from a Wellingtonian who unwittingly signed up for a $30,000 Go Car Finance loan for a car worth $7000, Consumer NZ is warning buyers about just how easy it is to get ripped off.
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The results of Consumer NZ’s banking satisfaction survey are in, and yet again the smaller players are outperforming the big banks when it comes to customer service and satisfaction.
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Consumer NZ received over 300 examples of dodgy supermarket specials from eagle-eyed shoppers as part of its campaign to clean up supermarket pricing.
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A Consumer NZ investigation into the green claims on a basket of supermarket goods has found greenwashing claims are rife in Aotearoa.
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Consumer NZ has looked at the nutrition content of six foods, from whole to ultra-processed, and found the sodium content of ultra-processed foods can be staggering.
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A Consumer NZ trial has found ‘real life’ driving of hybrid and plug-in hybrid electric vehicles (PHEVs) runs up larger-than-expected fuel bills.
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Consumer NZ is urging New Zealanders to shop carefully for sunglasses after its testing revealed top price doesn’t always mean top-level protection.
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AUCKLAND CITY — Consumer NZ has produced concrete advice for people impacted by the recent and ongoing weather events.
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Consumer NZ testing has found, yet again, that splurging on a top-priced product does not guarantee better results than opting for a savvy budget buy.
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Shoppers from around the country have been sending Consumer NZ examples of dodgy or confusing supermarket specials, in response to its campaign which puts the spotlight on supermarket pricing and promotion strategies.
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HelloFresh customers are fed-up with being charged for meal kit boxes they opted to skip.
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Consumer NZ has discovered that Foodstuffs North Island (incorporating Pak’nSave, New World and Four Square) is the only major retailer in New Zealand currently using facial recognition technology to scan shoppers’ faces.
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Consumer NZ welcomes today’s announcement from the Minister of Commerce and Consumer Affairs David Clark, indicating the Government will go beyond the Commerce Commission’s recommendations in the final report on the grocery sector.
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Consumer NZ has launched a petition, asking Minister David Clark to put consumers first and go beyond the Commerce Commission’s grocery market study recommendations.
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PARAPARAUMU — Consumer NZ is urging consumers to be aware of their rights when purchasing second-hand goods online.
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Consumer NZ's latest bank satisfaction survey shows almost three quarters (73%) of New Zealanders think banks are charging too much and only half (52%) think they can be trusted, with almost all big banks surveyed scoring either below or close to average for customer satisfaction.
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Consumer NZ's Powerswitch has been crunching the numbers and found some power uses will face price hikes up to $1000 a year.
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Consumer advocates from nine countries, including New Zealand, have teamed up to target legal loopholes that enable buy now pay later (BNPL) businesses to avoid credit regulation.
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A fuel pricing poll by Consumer NZ found four out of five respondents (or 81 percent) are driving less due to the price of petrol and diesel hitting painful levels. “With the price of fuel past $3 a litre in most parts of the country, it's inevitable that we're seeing many New Zealanders looking to minimise their driving.
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