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Consumer NZ

New Zealand

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Consumer Online, connecting you to the Consumers' Institute of New Zealand. The source you can trust for independent and reliable information on a wide range of consumer topics. Including appliances, product testing, legal rights, banking, investments, insurance and other financial services, gardening, health, product safety, cars etc

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News (27)

Monday, 18 December 2023
Health 6:55AM
Consumer NZ's sunscreen database provides New Zealanders with a new layer of protection

Consumer NZ has launched an online database allowing New Zealanders to choose sunscreen brands that are transparent about how often they test their products.


Friday, 6 October 2023
Business 8:18AM
Consumer NZ finds supermarket loyalty card 'specials' fail to offer genuinely good deals

Consumer NZ has found many items marked with supermarket loyalty card discounts could be bought for a lower price at stores not using loyalty schemes.  The watchdog analysed* the price of 48 products that had a Onecard or Clubcard discount, and that were also available at Pak’nSave and The Warehouse (neither of which use a loyalty discount scheme).


Wednesday, 5 July 2023
Advertising 12:03PM
AI-powered advertising targeting shoppers in New Zealand malls

Consumer NZ is concerned by the lack of disclosure around the use of AI-powered digital billboards in New Zealand's shopping malls.


Friday, 30 June 2023
Business 6:08AM
Budget buys that beat premium brands

Consumer NZ’s expert testers have revealed, yet again, that top price doesn’t always mean top performance.


Thursday, 22 June 2023
Electricity 9:47AM
Prepay customers paying much more for power

New research from Consumer NZ has found most prepay customers could be paying about 15% more for power.  Prepay customers tend to be New Zealand’s most vulnerable electricity consumers, often unable to sign up for monthly electricity plans because of poor credit ratings.


Thursday, 1 June 2023
Energy 11:18AM
Consumer NZ: Smaller power providers lead the pack

Consumer NZ’s latest power company satisfaction survey has found, yet again, the smaller retailers lead the power pack when it comes to keeping customers satisfied.


Friday, 12 May 2023
Banks 7:48AM
Consumer NZ: Trust in banks diving sharply amid soaring profit announcements

New research from Consumer NZ has found that trust in banks is dipping, with 39% of New Zealanders stating they do not trust the banks.


Wednesday, 10 May 2023
Finance 8:49AM
Consumer NZ warning about dodgy car finance deals

WELLINGTON CITY — After receiving a complaint from a Wellingtonian who unwittingly signed up for a $30,000 Go Car Finance loan for a car worth $7000, Consumer NZ is warning buyers about just how easy it is to get ripped off.


Wednesday, 19 April 2023
Banks 7:06AM
Smaller banks are outperforming larger players when it comes to customer satisfaction

The results of Consumer NZ’s banking satisfaction survey are in, and yet again the smaller players are outperforming the big banks when it comes to customer service and satisfaction.


Thursday, 6 April 2023
Food 9:34AM
Consumer NZ: So-called supermarket 'specials' uncovered

Consumer NZ received over 300 examples of dodgy supermarket specials from eagle-eyed shoppers as part of its campaign to clean up supermarket pricing.


Tuesday, 28 March 2023
Food 9:09AM
Consumer NZ finds supermarket aisles awash with dubious green claims

A Consumer NZ investigation into the green claims on a basket of supermarket goods has found greenwashing claims are rife in Aotearoa.


Tuesday, 14 March 2023
Food 12:41PM
Ultra-processed foods pack a sodium punch

Consumer NZ has looked at the nutrition content of six foods, from whole to ultra-processed, and found the sodium content of ultra-processed foods can be staggering.


Wednesday, 8 March 2023
Motoring 6:13AM
Buyer beware - hybrid and plug-in hybrid electric vehicles fail to meet fuel efficiency claims

A Consumer NZ trial has found ‘real life’ driving of hybrid and plug-in hybrid electric vehicles (PHEVs) runs up larger-than-expected fuel bills.


Friday, 10 February 2023
Health 6:11AM
Consumer NZ: Watch out for second-rate sunnies

Consumer NZ is urging New Zealanders to shop carefully for sunglasses after its testing revealed top price doesn’t always mean top-level protection.


Tuesday, 31 January 2023
Flooding 9:35AM
Consumer NZ: Affected by flooding? Know your rights

AUCKLAND CITY — Consumer NZ has produced concrete advice for people impacted by the recent and ongoing weather events.


Wednesday, 25 January 2023
House 9:23AM
Kmart saucepan: top of the pots

Consumer NZ testing has found, yet again, that splurging on a top-priced product does not guarantee better results than opting for a savvy budget buy.


Thursday, 19 January 2023
Food 12:28PM
Consumer NZ: So-called supermarket 'specials' uncovered

Shoppers from around the country have been sending Consumer NZ examples of dodgy or confusing supermarket specials, in response to its campaign which puts the spotlight on supermarket pricing and promotion strategies.


Tuesday, 17 January 2023
Food 7:48AM
Customers in HelloFresh Hell

HelloFresh customers are fed-up with being charged for meal kit boxes they opted to skip.


Monday, 28 November 2022
Business 8:39AM
Is your local supermarket scanning your face as well as your food?

Consumer NZ has discovered that Foodstuffs North Island (incorporating Pak’nSave, New World and Four Square) is the only major retailer in New Zealand currently using facial recognition technology to scan shoppers’ faces.


Tuesday, 31 May 2022
Food 6:28AM
Consumer NZ welcomes bold steps by Government to address competition issues in the supermarket sector

Consumer NZ welcomes today’s announcement from the Minister of Commerce and Consumer Affairs David Clark, indicating the Government will go beyond the Commerce Commission’s recommendations in the final report on the grocery sector.


Tuesday, 10 May 2022
Food 5:51AM
Consumer NZ launches petition to end super-sized supermarket profits

Consumer NZ has launched a petition, asking Minister David Clark to put consumers first and go beyond the Commerce Commission’s grocery market study recommendations.


Friday, 22 April 2022
Legal 9:28AM
Teenager takes dodgy reseller to disputes tribunal and wins

PARAPARAUMU — Consumer NZ is urging consumers to be aware of their rights when purchasing second-hand goods online.


Wednesday, 13 April 2022
Banks 9:03AM
Consumer NZ – customers' trust eroding for big banks

Consumer NZ's latest bank satisfaction survey shows almost three quarters (73%) of New Zealanders think banks are charging too much and only half (52%) think they can be trusted, with almost all big banks surveyed scoring either below or close to average for customer satisfaction.


Tuesday, 5 April 2022
Technology 8:15AM
Print for less than half a cent per page: ink tank printers trump models that use ink cartridges in Consumer NZ review


Friday, 1 April 2022
Electricity 11:27AM
Over $1000? April power price rises are a shock for some customers

Consumer NZ's Powerswitch has been crunching the numbers and found some power uses will face price hikes up to $1000 a year.


Thursday, 24 March 2022
Finance 6:57AM
Global pressure to rein in buy now pay later services

Consumer advocates from nine countries, including New Zealand, have teamed up to target legal loopholes that enable buy now pay later (BNPL) businesses to avoid credit regulation.


Tuesday, 22 March 2022
Motoring 6:27AM
The majority of New Zealanders are driving less to counter costly fuel prices

A fuel pricing poll by Consumer NZ found four out of five respondents (or 81 percent) are driving less due to the price of petrol and diesel hitting painful levels.  “With the price of fuel past $3 a litre in most parts of the country, it's inevitable that we're seeing many New Zealanders looking to minimise their driving.