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Consumer NZ

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Consumer Online, connecting you to the Consumers' Institute of New Zealand. The source you can trust for independent and reliable information on a wide range of consumer topics. Including appliances, product testing, legal rights, banking, investments, insurance and other financial services, gardening, health, product safety, cars etc

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News 18 Feb 2025
New Zealanders face rising healthcare concerns amid ongoing financial uncertainty

The latest Consumer NZ Sentiment Tracker results reveal that New Zealanders continue to grapple with financial uncertainty and growing concerns about healthcare services.

195 views

Technology 27 Nov 2024
Is your mobile plan right for you? Telcos could do more to tell you

Consumer NZ and the Commerce Commission encourage mobile providers to be more proactive in helping users choose the right plan.

351 views

Food 27 Oct 2024
Consumer NZ questions Foodstuffs' removal of online price-sorting tool

If you shop online for groceries, beware: New World and Pak'nSave have quietly removed the ability to sort items by price, sparking concerns among consumers.

895 views

Health 18 Dec 2023
Consumer NZ's sunscreen database provides New Zealanders with a new layer of protection

Consumer NZ has launched an online database allowing New Zealanders to choose sunscreen brands that are transparent about how often they test their products.

577 views

Business 6 Oct 2023
Consumer NZ finds supermarket loyalty card 'specials' fail to offer genuinely good deals

Consumer NZ has found many items marked with supermarket loyalty card discounts could be bought for a lower price at stores not using loyalty schemes.  The watchdog analysed* the price of 48 products that had a Onecard or Clubcard discount, and that were also available at Pak’nSave and The Warehouse (neither of which use a loyalty discount scheme).

545 views

Advertising 5 Jul 2023
AI-powered advertising targeting shoppers in New Zealand malls

Consumer NZ is concerned by the lack of disclosure around the use of AI-powered digital billboards in New Zealand's shopping malls.

832 views

Business 30 Jun 2023
Budget buys that beat premium brands

Consumer NZ’s expert testers have revealed, yet again, that top price doesn’t always mean top performance.

559 views

Electricity 22 Jun 2023
Prepay customers paying much more for power

New research from Consumer NZ has found most prepay customers could be paying about 15% more for power.  Prepay customers tend to be New Zealand’s most vulnerable electricity consumers, often unable to sign up for monthly electricity plans because of poor credit ratings.

800 views

Energy 1 Jun 2023
Consumer NZ: Smaller power providers lead the pack

Consumer NZ’s latest power company satisfaction survey has found, yet again, the smaller retailers lead the power pack when it comes to keeping customers satisfied.

642 views

Banks 12 May 2023
Consumer NZ: Trust in banks diving sharply amid soaring profit announcements

New research from Consumer NZ has found that trust in banks is dipping, with 39% of New Zealanders stating they do not trust the banks.

588 views

Finance 10 May 2023
Consumer NZ warning about dodgy car finance deals

WELLINGTON CITY — After receiving a complaint from a Wellingtonian who unwittingly signed up for a $30,000 Go Car Finance loan for a car worth $7000, Consumer NZ is warning buyers about just how easy it is to get ripped off.

641 views

Banks 19 Apr 2023
Smaller banks are outperforming larger players when it comes to customer satisfaction

The results of Consumer NZ’s banking satisfaction survey are in, and yet again the smaller players are outperforming the big banks when it comes to customer service and satisfaction.

546 views

Food 6 Apr 2023
Consumer NZ: So-called supermarket 'specials' uncovered

Consumer NZ received over 300 examples of dodgy supermarket specials from eagle-eyed shoppers as part of its campaign to clean up supermarket pricing.

612 views

Food 28 Mar 2023
Consumer NZ finds supermarket aisles awash with dubious green claims

A Consumer NZ investigation into the green claims on a basket of supermarket goods has found greenwashing claims are rife in Aotearoa.

882 views

Food 14 Mar 2023
Ultra-processed foods pack a sodium punch

Consumer NZ has looked at the nutrition content of six foods, from whole to ultra-processed, and found the sodium content of ultra-processed foods can be staggering.

635 views

Motoring 8 Mar 2023
Buyer beware - hybrid and plug-in hybrid electric vehicles fail to meet fuel efficiency claims

A Consumer NZ trial has found ‘real life’ driving of hybrid and plug-in hybrid electric vehicles (PHEVs) runs up larger-than-expected fuel bills.

631 views

Health 10 Feb 2023
Consumer NZ: Watch out for second-rate sunnies

Consumer NZ is urging New Zealanders to shop carefully for sunglasses after its testing revealed top price doesn’t always mean top-level protection.

Sunglasses test

603 views

Flooding 31 Jan 2023
Consumer NZ: Affected by flooding? Know your rights

AUCKLAND CITY — Consumer NZ has produced concrete advice for people impacted by the recent and ongoing weather events.

706 views

House 25 Jan 2023
Kmart saucepan: top of the pots

Consumer NZ testing has found, yet again, that splurging on a top-priced product does not guarantee better results than opting for a savvy budget buy.

Top of the pots

515 views

Food 19 Jan 2023
Consumer NZ: So-called supermarket 'specials' uncovered

Shoppers from around the country have been sending Consumer NZ examples of dodgy or confusing supermarket specials, in response to its campaign which puts the spotlight on supermarket pricing and promotion strategies.

So called specials

795 views

Food 17 Jan 2023
Customers in HelloFresh Hell

HelloFresh customers are fed-up with being charged for meal kit boxes they opted to skip.

546 views

Business 28 Nov 2022
Is your local supermarket scanning your face as well as your food?

Consumer NZ has discovered that Foodstuffs North Island (incorporating Pak’nSave, New World and Four Square) is the only major retailer in New Zealand currently using facial recognition technology to scan shoppers’ faces.

864 views

Food 31 May 2022
Consumer NZ welcomes bold steps by Government to address competition issues in the supermarket sector

Consumer NZ welcomes today’s announcement from the Minister of Commerce and Consumer Affairs David Clark, indicating the Government will go beyond the Commerce Commission’s recommendations in the final report on the grocery sector.

764 views

Food 10 May 2022
Consumer NZ launches petition to end super-sized supermarket profits

Consumer NZ has launched a petition, asking Minister David Clark to put consumers first and go beyond the Commerce Commission’s grocery market study recommendations.

Consumer Petition

677 views

Legal 22 Apr 2022
Teenager takes dodgy reseller to disputes tribunal and wins

PARAPARAUMU — Consumer NZ is urging consumers to be aware of their rights when purchasing second-hand goods online.

907 views

Banks 13 Apr 2022
Consumer NZ – customers' trust eroding for big banks

Consumer NZ's latest bank satisfaction survey shows almost three quarters (73%) of New Zealanders think banks are charging too much and only half (52%) think they can be trusted, with almost all big banks surveyed scoring either below or close to average for customer satisfaction.

793 views

Electricity 1 Apr 2022
Over $1000? April power price rises are a shock for some customers

Consumer NZ's Powerswitch has been crunching the numbers and found some power uses will face price hikes up to $1000 a year.

976 views

Finance 24 Mar 2022
Global pressure to rein in buy now pay later services

Consumer advocates from nine countries, including New Zealand, have teamed up to target legal loopholes that enable buy now pay later (BNPL) businesses to avoid credit regulation.

2,838 views

Motoring 22 Mar 2022
The majority of New Zealanders are driving less to counter costly fuel prices

A fuel pricing poll by Consumer NZ found four out of five respondents (or 81 percent) are driving less due to the price of petrol and diesel hitting painful levels.  “With the price of fuel past $3 a litre in most parts of the country, it's inevitable that we're seeing many New Zealanders looking to minimise their driving.

858 views